We offer a 30-day satisfaction guarantee on all products. If you or your pet aren't completely happy with your purchase, you can return it for a full refund or exchange. Some restrictions apply to personalized items and opened food products. View full return policy.

Standard shipping takes 3-5 business days. Express shipping (2-day) is available at checkout. For large items like cages and cat trees, delivery may take 5-7 business days. We provide tracking information for all orders.

Absolutely! Our team includes former veterinary technicians and experienced pet owners. You can call, email, or chat with us for personalized advice on nutrition, training, product selection, and general pet care.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After 1 hour, your order enters processing and cannot be changed, but you can return items once received.

Currently, we only ship within the United States. We're working on expanding to Canada and select European countries in 2024. Sign up for our newsletter to be notified when international shipping becomes available.